faltenlos-online GmbH

  1. Withdrawal instruction
  2. Exclusion or premature expiry of the right of withdrawal
  3. General notes
  4. Withdrawal form

1. Withdrawal instruction

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period shall be fourteen days from the day on which you or a third party named by you who is not the carrier have taken or have taken possession of the last goods.

In order to exercise your right of revocation, you must

Faltenlos Holding GmbH, Otto-Heilmann-Str. 18a, 82031 Grünwald, Germany, Tel.: +49 (0) 89 4425 1891, Fax: +49 (0) 89 5485 8479, E-Mail: info@faltenlos-online.de

inform you by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You can use the attached sample revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this Agreement, we shall reimburse you without undue delay and at the latest within fourteen days from the date on which we received notice of your revocation of this Agreement all payments we have received from you, less delivery charges and additional costs arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). The costs of the return shipment shall be paid by the customer.

We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.

You shall return or deliver the Goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

2. Exclusion or premature expiry of the right of withdrawal

The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery.

3. General notes

Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against damage in transit.

Please do not return the goods to us freight collect.

Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

4. Withdrawal form

If you wish to cancel the contract, please fill out this form and return it.


Faltenlos Holding GmbH
Otto-Heilmann-Str. 18a
D-82031 Grünwald
Germany (German)
Fax: +49 (0) 89 5485 8479
E-mail: info@faltenlos-online.com